Yes. Eligible items purchased online may be returned in accordance with our Returns and Refunds Policy. Please notify us within 14 days of receiving your order if you wish to cancel and return it.
Yes. Eligible items purchased online may be returned in accordance with our Returns and Refunds Policy. Please notify us within 14 days of receiving your order if you wish to cancel and return it.
Items must be returned unworn, unwashed and unaltered, with all original labels and tags attached. You may try an item on as you would in a shop, but we may reduce a refund if unnecessary handling has affected its value.
Certain products may be excluded for hygiene or other legal reasons, particularly where a hygiene seal has been removed. Personalised or custom-made products may also be non-returnable unless faulty. Any exclusion will be stated clearly on the relevant product page.
Unless an item is faulty, damaged or incorrectly supplied, the customer is responsible for the return delivery cost. Please retain proof of postage until your return has been completed.
Once your return has been received and inspected, an eligible refund will be issued to the original payment method. Please allow additional time for your bank or payment provider to process the transaction.
We recommend returning the original item and placing a new order for the preferred size or colour. This helps prevent your replacement item from selling out while the return is in transit.
Contact our customer care team promptly and provide your order number, a description of the issue and clear photographs. Please do not return the item until our team has provided instructions.
Check your dispatch information first, as some orders may arrive separately. If an item is still missing, contact us with your order number and details of the missing product.
Yes, eligible sale items can be returned under the same statutory cancellation rights as full-price items unless a lawful exclusion applies.